![]() Remember to keep a copy of your invoice and tracking number for your records, although duplicate documentation can be printed from the Your Account page. Monogrammed and personalized items cannot be returned except when due to defect. Then return the item to us for a replacement, credit or refund on your invoice (shipping charges are not refundable). If for any other reason, you are not completely satisfied with all or part of your order, simply contact us at (847) 235-8159 and we will arrange for a convenient, prepaid FedEx return label to be sent to you. ![]() In the unlikely event that your order arrives damaged or defective, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation! ![]()
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